Shipping & Returns
Shipping Policy
At Besties, we aim to deliver your order quickly, safely, and efficiently. We process most orders within 1–2 business days, and delivery times vary depending on your location and the shipping method selected at checkout.
All orders are securely packaged to ensure your products arrive in excellent condition. Shipping costs are calculated at checkout based on your delivery address and the size of your order. Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor its journey.
If you have any questions about your shipment, our customer support team is always happy to help.
Return & Exchange Policy
We want you and your pet to be completely satisfied with every purchase. If you're not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.
Products must be unused, in their original packaging, and in resalable condition. For hygiene and safety reasons, certain items such as opened food, treats, supplements, and personalised products cannot be returned unless they are faulty or damaged upon arrival.
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and photos of the product. We'll work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.
Your satisfaction is important to us, and we're committed to making every shopping experience with Besties simple, fair, and worry-free.